Control your returns and achieve the best customer experience
Accelerate your return logistics and manage all your returns effortlessly with simplified and tailored processes facilitated by our centralized management system, ensuring an affordable process for you and a satisfying experience for your customers.
Return for less money, time, and effort
Cost-efficient returns
Select the best rates for returning your shipment. We do not require you to use a specific carrier for returns. You can choose your preferred option or allow the system to select the best carrier based on your set budget.
Centralized return management
Manage the returns for your orders swiftly from your dashboard. Set your own return policies, decide whether to switch the shipping carrier for the return order, or stick with the same carrier.
Send return label emails automatically
You can ask your customer service representative to confirm the return with the customer, or you can automatically send return label emails to enhance the customer experience.
Monitor your KPIs
Gain insight into the reasons for returns and get a comprehensive overview of your incoming and outgoing orders to understand the primary causes of returns by analyzing the return KPI.
Deliver a satisfying post-shopping experience
Flexible return options
Allow customers to return one or more products in a single return request.
Real-time status tracking
Notify your customers in real time about the status of their return.
No extra fees
Eliminate unnecessary return fees for your customers and never ask for additional charges.
Don’t take our word for it. See what our clients say.
OTO helps us easily manage all returned daily orders with any carriers because of syncing orders automatically in the store and OTO’s dashboard in the same time.
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