How does billing work? Is it monthly or yearly?

Our billing system offers flexible payment options for our customers. You can choose to be billed on a monthly or yearly basis. If you choose the yearly option, you'll be eligible for a 25% discount on our regular prices.

Are there any setup fees or hidden costs?

We're committed to transparency and honesty, and that's why we never charge any setup fees or hidden costs.

Can I upgrade my plan at any time?

Yes, you can upgrade your plan at any time, and the change will take effect immediately. We'll adjust the remaining days of your previous plan, deducting the prorated amount from the price of your new plan.

Can I downgrade my plan at any time?

You can downgrade your plan at any time, and your new plan will be activated at the next renewal date. Your current plan will remain active through the end of the billing period you've already paid for.

Can I cancel my subscription at any time?

You can cancel your subscription at any time, and you'll be downgraded to the free plan at your next renewal date. Your current subscription will remain active through the end of the billing period you've already paid for.

What kind of support is included with each pricing plan?

We provide our customers with the highest quality customer support, and our team is available to assist you through all available channels. Besides, if you choose the Scale plan, you'll receive a supervisor account manager; if you choose the Enterprise plan, you'll be assigned a dedicated account manager.

Can I pause/freeze my subscription?

We don't offer a pause or freeze option for our subscriptions at this time.

If I want to cancel my subscription, can I get a refund?

Once you cancel a subscription, you won't be charged for future subscription fees. but the past subscription fees are not refundable.

What payment methods do you support?

We accept Visa, Mastercard, American Express, and Mada. However, if your preferred payment method isn't included, please don't hesitate to contact us to discuss alternative options.

Plans that suits all business sizes

Unlock your shipping potential with OTO tailored plans, Choose the perfect plan that fits your budget and shipping needs.

Start For Free

Free Forever

0 SAR /month

Basic and indispensable features

Free Plan Includes:

Connect Your Shipping Contract (Only 1 Carrier)

Ship with OTO Discounted Rates (Local & International)

Shipping Price Calculator

Box Configuration & Print Settings

Integration with Sales Channels (Only 1 Channel)

Add Your Warehouses (Unlimited)

Only 1 User

Available Support Across All Channels

COD Transfer (Twice a Month)

1 SAR Fee (Your Own Rates)

Starter

199 99SAR /month

Better rates and features for fast-growing merchants.

Everything in Free and:

Connect Your Shipping Contracts (Up to 3 Carriers)

Ship with Extra Discounted Rates (local & international)

SMS Module (Limited)

OTO FLEX (Drivers App)

Integration with Sales Channels (Up to 3 Channels)

10 Users (Brand Manager User, Warehouse User, and Drivers)

Brands Configuration and Integration (Up to 3 Brands)

Available Support Across All Channels

COD Transfer (Twice a Month)

1 SAR Fee (Your Own Rates)

Scale

399SAR /month

or 299 SAR/month,
billed yearly

Everything in Starter and:

Connect Your Shipping Contracts (Unlimited)

Ship with Best Rates (local & international)

Email & WhatsApp Module (Limited)

SLA Management

Integration with Sales Channels (Unlimited)

Unlimited Users

Brands Configuration and Integration (Unlimited)

Supervising Account Manager

COD Transfer (Once a Week)

0.9 SAR Fee (Your Own Rates)

Basic Shipping Automation

Basic API Access

Basic Warehouse Management System

Enterprise

Let's Talk

Contact Sales

Everything in Scale and:

Inventory Sync

Prices Based on Contracts

Email & WhatsApp Module

Ship from Store

Custom Integrations

Click and Collect

OTO Retail App

Dedicated Account manager

COD Transfers (Based on the Contract)

Fees based on the Contract

Advanced Shipping Automation

Advanced API access

Advanced Warehouse Management System (WMS)

Free Forever

0 SAR /month

Basic and indispensable features

Free Plan Includes:

Connect Your Shipping Contract (Only 1 Carrier)

Ship with OTO Discounted Rates (Local & International)

Shipping Price Calculator

Box Configuration & Print Settings

Integration with Sales Channels (Only 1 Channel)

Add Your Warehouses (Unlimited)

Only 1 User

Available Support Across All Channels

COD Transfer (Twice a Month)

1 SAR Fee (Your Own Rates)

Starter

199 99SAR /month

Better rates and features for fast-growing merchants.

Everything in Free and:

Connect Your Shipping Contracts (Up to 3 Carriers)

Ship with Extra Discounted Rates (local & international)

SMS Module (Limited)

OTO FLEX (Drivers App)

Integration with Sales Channels (Up to 3 Channels)

10 Users (Brand Manager User, Warehouse User, and Drivers)

Brands Configuration and Integration (Up to 3 Brands)

Available Support Across All Channels

COD Transfer (Twice a Month)

1 SAR Fee (Your Own Rates)

Scale

299SAR /month

billed yearly with
25% discount

Everything in Starter and: